2020 – a year of unpredictability, to say the least. We were all faced with new experiences, new challenges, and forced to find new solutions. After this year, many things will never be the same and we are, therefore, adjusting to “new normals” in every aspect of our lives.
On Wednesday, December 9, factor-a Managing Director Marc Aufzug joined Amazon veteran and expert Alexander Ortner. The two discussed the challenges online retailers faced this year and how the “new Amazon normal” will change how businesses proceed with their ecommerce.
“In this, kind of, year-end and looking back on 2020 session, we would like to address the major challenges and also discoveries we made [and] our clients made during the year,” opened Marc as he and Alex settled into the informative 30 minute discussion. This live stream served as a question and answer between the two experts, to provide an overview of the new status quo and current topics on Amazon.
Amazon is no longer a niche topic, but rather a substantial part of the ecommerce, digital and advertising strategies of our clients at factor-a. So, what are the biggest Amazon developments that will bring a long-lasting shift in the field? Alex first addresses the addition of new industries to the Amazon sphere.
With fewer people wanting to go to in-person shops, fast-moving consumer goods (FMCG) are becoming much more demanded online. Products below 5€ were not seen as profitable on Amazon before this year; however, the focus has shifted. The categories containing these FMCG are predicted to follow an upward trajectory, only continuing to become more profitable as time goes on.
Amazon Pharmacy has also launched in the US, allowing companies that never thought their products could successfully sell online to see great success on Amazon.
In addition to these new categories, Amazon is also expanding to new countries, with marketplaces in Sweden and the Netherlands already live and Poland coming down the pike, as well as websites in Saudi Arabia and the UAE.
“COVID might have been the first enemy ever to bring this famous unlimited shelf to its limit”
Large, international manufacturers and brands with huge marketing budgets have for years abided by the universally accepted rule of not allocating any budget to retailers. This inevitably begs the question: is Amazon considered a retailer or is it a marketing platform?
The answer, Alex explains, is that Amazon uniquely takes on both of these roles. “They own the whole sales funnel, from product and paid advertising to the sale.” Businesses need to reconsider their budget allocation because it is nearly impossible to succeed without investing in every part of the sales funnel on Amazon and, “visibility is everything.”
If businesses want to manage sophisticated digital advertising, they need to recognize Amazon’s role. It has become an important player in the digital advertising sphere, like Facebook, even independently from sales and needs to be dealt with as such.
The solution, therefore, is to hold open discussions internally and with stakeholders to determine if Amazon is, in fact, only a retailer or also a marketing machine and advertising platform.
It is no longer possible for brands to observe the advertising and sales aspects of Amazon as two separate entities. And it is also no longer possible to only participate in the generic growth of Amazon (meaning simply listing your product under a category and waiting for it to sell).
The result of the “fight for visibility” is that success can no longer be driven by sales alone. As generic search results become a thing of the past, “everything is paid, every placement” says Alex. Businesses must now integrate their advertising strategy into their sales strategy while addressing every part of the complete sell-through, direct-to-consumer service that Amazon offers.
Of course, this is uncharted territory for most businesses, creating a huge challenge as far as management. Merging these functions requires new roles that have a handle on both the sales and advertising aspects simultaneously as well as open communication with the retail stakeholders.
So, what is the most surprising effect of COVID?
“The power and the speed of this shift,” remarks Alex. No one could have predicted what would happen when the world shut down in April and shifted focus to system-relevant products. And no one could have predicted that Amazon would run out of capacities. “COVID might have been the first enemy ever to bring this famous unlimited shelf to its limit,” as a life without in-person shopping turned everyone into online shoppers.
With traffic numbers that were comparable to an “always on Prime Day,” Amazon doubled its profit by 100% to 5.2 billion USD in Q2 alone. As a result, the ecommerce giant also hired 100K new employees in the US and Canada alone.
profit increase in Q2 alone
New employees in the US and Canada this year
In terms of product content in 2020, it has become much more professional. With a focus on relevant and, most importantly, good-looking content, there has been a notable increase in the use of A+ content and optimized images. Brands are using A+ content as a standard addition to the product detail page (PDP) to establish a brand image. This year, it became evident that shoppers are starting to recognize brands from their presence on Amazon, which influences their offline business.
This focus on A+ content, combined with the increased mobile shopping this year has turned our attention to the importance of creating aesthetically pleasing and informative images. When shopping on a mobile device, the customer comes across product images before any text, therefore, the goal is to put as much information as possible into the product images. The shopper’s fleeting attention is precious and should not prevent them from learning all they need to know about the product in a matter of seconds.
Increased use of infographics- using images rather than words to describe the product. Artificially emphasizing package sizes, serving sizes, included items, etc. in the product images allows the customer to quickly see the product’s USPs in an extremely efficient manner.
Including videos is also becoming part of the status quo. There is room for videos among the PDP product images as well as in A+ premium content, so including them only helps to fully maximize your product’s optimization potential.
The biggest change, concludes Alex, is ultimately the new goal to have the most astonishing content. “No matter what it costs, you want to be the best in class on Amazon,” just like in the offline world- if your product is not the most attractive one on the shelf, shoppers will pass right by it.
“No matter what it costs, you want to be the best in class on Amazon”
Changes in the software and analytics field this year are proving that people are no longer satisfied with JUST Amazon data when it comes to flexibility and building dashboards. The need to customize dashboards and collect data is becoming possible today and is actually “quite easy to build,” remarks Alex.
Amazon’s new role as a marketing platform presents the need for a system that integrates data from numerous sources in order to view advertising and retail as well as other funnel data, like social networks, all in one place.
The issue of companies dealing with multiple marketplaces, meaning several vendor centrals from different countries, also requires an all-in-one software system, rather than having to deal with multiple different tools.
You can’t look at the “new Amazon” of 2020 without acknowledging the immense growth that has occurred in the platform’s marketing and advertising arenas. Search advertising is being used in combination with the display marketing platform, now searching for traffic and customers outside of Amazon.
Amazon, Alex predicts, will soon become the most important platform for display marketing. Businesses will be able to target DSP topics, implementing features within Sponsored Advertising, so everything can be managed from one console.
Marc and Alex close the session by summarizing the top 3 most important drivers:
- The growth of Amazon that was catalyzed by this crazy year will continue and only speed up
- There is a new standard in terms of content, and actively building your brand on Amazon is key because all of your customers are on Amazon
- Lots of big things are happening in the world of FMCG on Amazon. Amazon Fresh and Prime are merging in the UK while Amazon Pantry and Plus are also being abolished – doing away with minimums for free shipping. You can now order a product for any price and have the opportunity to receive it that night
Liked what you read and hoping to find out more? Send Marc and Alex an email or write them on LinkedIn to discuss any questions or comments you may have.
Looking for more discussion? Join our upcoming roundtable series, designed to give Amazon vendors and sellers the opportunity to exchange, learn and network along with factor-a’s experienced Amazon managers. We look forward to seeing you there! Register here.